Believe in the child
A lack of belief will discourage the abused child from disclosing the abuse.

Listen openly and calmly
Give the child your full attention.
Put the child first and put your feelings aside (anger, frustration, pain, etc). 

Reassure the child
Be supportive.
Tell the child that what has happened is not his/her fault.
Never make promises to the child.

Write down the facts
Record all the facts the child has told you.
Avoid interpreting what the child has said; use the child's exact words.
Contact us immediately.